I love it when we get letters from customers about their experience with Olympic Hot Tub Company. Here’s one from last week.
I don’t really have a question but rather a comment. I have bought two Hot Spring Spas and with my second one I purchased a stereo system with it. The stereo system failed I was distraught as I am a widow on a fixed income. I called for service and this nice young man named Soltia Phan came to my rescue he quickly diagnosed the problem but there was no cheap fix so I thought that I would have to do without my beloved rock n roll while using my hot tub. Then I got a call from your service department from Soltia who had talked it over with Dennis Blair, the Service Coordinator, and they found a part that would fix my stereo system. Soltia came out and fixed it without cost to me for just customer satisfaction. Needless to say I am very impressed and grateful that you would go the extra mile to help me and keep me as a very satisfied customer. Thank you very much in a time when everyone is having financial difficulties it is great to know a company who still puts customers first. Sincerely, E. B., Hot Spring Spa Vanguard Owner, Ollala, WA
Thanks to Sotia for his quick thinking and willingness to go the extra mile to help our customer in Ollala. And, thanks to E.B. for sharing her story. After all, what’s a hot tub soak without Rock ‘n’ Roll?
RES EST SERVA VOLUPTAS. Pleasure is serious business.
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