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What our customers are saying
Reviews
Doug was super friendly and helpful in getting me the right chemicals I needed to set up my new hot tub. Something you just can’t get online. I will always return here for my hot tub products. Thank you!
I worked with Doug in July and recently visited the store again to purchase some chemicals. Doug remembered me and offered expert advice for the issue I described. When I initially bought my hot tub he was great to work with. Doug asked me if I had any plans, to which I said no, and then he offered to let me test the various models available for as long as I needed. What ended up being a day of boring errands ended up being a pretty enjoyable afternoon at the store with no strings attached. I ultimately purchased a Hot Springs Limelight Flair with Doug’s help and we have been happy about our decision ever since. If you are in the Olympia/Lacey/Tumwater area and are thinking about purchasing a hot tub or even just looking to get a feel for them, it would be a disservice to yourself not to pay Doug a visit. You will be very happy with the service, knowledge, and attitude Doug has to offer.
Always treated great at this location. Doug let me know Kimberly, who sold us our hot tub approximately 8 years ago had been promoted to the district level and he was the "new guy". She was great so good news to hear. The products here are great and I specifically come here to buy salt / test strips vs buy online like at Amazon because of the in person service.
Doug was super helpful and saved me $$! Thanks Doug!
Thank you Berto! The service was very thorough, prompt & professional!
Albert(Berto) is a fantastic technician, he did a thorough job, explained things time properly and he is the reason I bought new filters and am now on the gold service plan. Kudos Albert( Berto Robledo)
Jason cleaned and refilled my hot tub after a repair and everything went great from start to finish.
We had Jason come out to balance our water and provide an orientation on how to use/maintain our new tub. There was so much information to take in, but Jason did a fantastic job answering any questions I had and thoroughly explaining each step through the process. We had an electrical issue as well as a leak in our brand new hot tub before being able to ever use it- and Jason was kind enough to go above and beyond with helping us with those issues that were outside of his typical job description as well to help us get closer to being able to use our tub. We appreciate the extra effort from Jason!
Jason was very friendly, thorough, and patient! We are so excited for our new hot tub!
